Can I try out your products before I buy?

Yes, we offer trial versions of our software, which you may Download directly from our website. These versions have certain limitations, usually you cannot save your settings and the trial period expires after 30 days. For more information, please visit the product page of the product you are interested in.

  On how many computers can I use my licenses simultaneously?

Licenses for our products are issued to you as a person. You can install and use your purchases on all computers you personally own without having to purchase extra licenses, and as long as you are the only one using them.

  Do you sell a boxed versions of your products?

No. We offer only electronic delivery of our software.

  What does "+VAT within EU" mean?

VAT stands for "Value Added Tax", which is an indirect sales tax. If you live in the European Union (but outside of Germany) and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field during your order. Typically you need to be registered as a business in order to be able to use this option.

  Does Synapse Audio Software offer educational versions of their products for students?

Yes, we offer educational licenses for non commercial usage. More information can be found on our Educational licenses page.

  I saw your products available for sale at a third-party shop. Are these safe to buy?

No – our products are only available at our online shop. Please send us a link to the third-party shop, and we will take appropriate action.

  How can I install Synapse Audio plugins?

Under Windows, unzip the corresponding file and run Setup.EXE. When using OS X, open the disk image (.dmg) and click on the installation icon. Afterwards, simply follow the instructions.

  How can I uninstall Synapse Audio plugins?

The following example uses our product DUNE, but it will work in the same manner for any other product of ours.

*Windows*
Go to the Control Panel and click "Add/Remove the software". Find Dune on the list and double click to uninstall it. To remove user data, go to the "My Documents/Synapse Audio" folder and remove the "Dune" directory.

*OS X*
To remove the AU version, go to "/Library/Audio/Plug-Ins/Components" and remove the file Dune.component. To remove the VST version, go to "/Library/Audio/Plug-Ins/VST" and remove the file Dune.vst. To remove user data, go to the "~/Music/Synapse Audio" folder and remove the "Dune" directory.

Should you not be able to find it in Finder, follow these steps:
1) Highlight a Finder window or click on your Desktop
2) Click on the Go item in the menu bar on top
3) Type "~/Music" and click "Go"

  Which operating systems do your products support?

Our plugins run under Windows XP and higher, as well as Mac OS X 10.6 and higher. We currently do not support Linux or any other platforms.

  Are your plugins 64-bit compatible?

Yes, all of our plugins come as native 32-bit and 64-bit versions, on both Mac and Windows.

  I want to read the EULA (End User License Agreement) prior to downloading your software.

To read the license agreement for our software please go to the EULA page.

  I have purchased your products but haven't gotten any license key. What should I do?

Your order is generally fulfilled within 24 hours, usually as soon as the transaction completes. If you don't get any information please contact with ShareIt, which is responsible for the payment processing, and for providing you with your license key - please write to sales@shareit.com.

  I have purchased your products, how do I download the products?

Once your order is completed, create an account on our website (this is required only once). After that go to the "Registrations" section, then type your new serial number into the "New serial registration" field. After successful serial registration go to the "Downloads" section, where the installers will appear.

  I have lost my installers. How can I get them again?

To download your installers please sign in into your Synapse account and go to the "Downloads" section.

  I can't log into my Synapse account. What should I do now?

The most common reason is that you provided a wrong user name or password. To receive a new password or user name, please go to the Password recovery page, fill in your email address and send the form. After that you should get an e-mail with your login details.

  I would like to sell a product and transfer it to another customer.

Simply contact us.

  How can I contact Synapse Audio Software?

Check the Contact page. The best way to contact us is via email. We usually respond within 24h, often including weekends.